Help Desk & Remote Support

Virtual validation of systems before physical implementation

Overview

Rapid fault diagnosis, anywhere.

Production downtime is measured not just in minutes, but in lost revenue. Traditional service response is too slow for today’s global industries. That’s why J&A Automation created a specialized **Help Desk**, offering:

• Remote online diagnosis on customer PCs.

• Immediate troubleshooting of PLC, HMI, and system faults.

• Emergency support with escalation to on-site service.

• Contract-based or on-demand options for flexible coverage.

With a presence in 30+ countries, our support bridges the gap between emergencies and solutions.

Choose J&A’s Help Desk and ensure your production never stands still.

Help Desk & Remote Support

Rapid fault diagnosis, anywhere.

Request

Contact support online.

Diagnosis

Remote analysis via your PC.

Resolution

Quick fixes or escalation.

Continuity

Keep production running safely.

Talk to Our Team

Do you have any questions or need assistance? Our team is ready to help you. Get in touch and we will be happy to assist!